Archives For Step 1 – Preparing to Recruit

Planning a hire is one of the most important steps of the hiring process. When you recruit and hire with NewHire, you get more than software — we’ll help you through the planning process, too!

Small businesses hire sales people. Big businesses hire sales forces. There’s a very important distinction there. Given that only 1 in 4 sales people have the competence, the behaviors, the beliefs, and the motivations to be elite in a given organization, hiring a sales force is a numbers game that small businesses can’t afford to play. And yet, everyday we see small businesses doing the same things as their larger counterparts. They throw out a job description, collect resumes, find people with experience and that “sales” personality, and make a hire based on unreliable criteria.

Here’s a good example. These are two real candidates for a sales job for which NewHire recently recruited. The employer needed a business-to-business sales representative to sell software to CEO’s and owners of small and medium-sized businesses. The position required a salesperson to do mostly over-the-phone sales, where some leads would be provided, but the salesperson would have to supplement via their own prospecting. I will refer to two of the candidates in their applicant pool as Candidate A and Candidate B, and describe their sales talents in the same depth that we discovered them:

Candidate A, according to her resume:

Selecting Sales People

  • Worked in sales for 8 months before leaving the company and taking a job as a social media marketing manager for a research consulting agency
  • Had a 3 month gap in her work history, and not much information on experience beyond that one sales job
  • Has a bachelor’s degree from a small liberal arts college
  • Describes herself as “talented and results focused”

Candidate B, according to his resume:

  • Been in sales for 7 years and has just recently taken a sales management role for a “burgeoning technology company”
  • His sales experience was mostly business-to-business with some business-to-consumer experience
  • Has a bachelor’s degree from a Big Ten school
  • Describes himself as “loyal”

Given the above information, you might take a guess at which candidate is the better sales representative. Candidate B clearly has more experience. He also fits the industry that the employer works in, and has even moved up into sales management, right? If you’re like most companies, you would phone screen Candidate B and toss Candidate A in the resume shredder. Luckily, NewHire didn’t rely on this information alone. When we took a closer look, the picture of each candidate became a lot clearer.

Based on their answers to our careful questioning and an OMG Assessment, here’s what we learned about each candidate.

beliefs

sale-behaviors

truth-resumes

After further review, Candidate A clearly has the competency, skills, and behaviors that fit the employer’s need and are correlated with sales success. Here’s the deal: given a phone interview and a few in-person conversations, the employer probably never would have hired Candidate B anyway. Despite the attractive resume, they would have uncovered that he was not a fit and moved on — wasting only their valuable time in the process. The problem is not that Candidate B would have been hired… It’s that Candidate A would have never even been interviewed given the contents of her resume alone!

She was the perfect candidate and ended up being a very successful hire for the employer. Had they relied on her resume, she wouldn’t have had a chance at even talking to the employer on the phone. That’s the impact that the average hiring process has on the ability for a small business to hire successful salespeople. In some jobs, you can get by just screening for experience (although I would argue that including behaviors, motivations, and skills in the early stages of any recruitment search is ideal.) In sales, failing to uncover appropriate information about your candidate before ruling them out of the process is the number one way to miss out on your next superstar.

Imagine the impact a salesperson from the top 10% could have on your business this year alone. Can you afford to continue hiring the same, dangerous way just because resume screening is how you’ve always done it? No matter how you do it, a small business in search of a sales superstar must find out about a candidate’s sales behaviors and beliefs before making a yes or no decision on the candidate. Setting up a process that is specific to your company by which you can learn relevant information about a candidate before ruling them out will yield better results every time. There are plenty of tools out there to help save you time in building a custom process, but clearly it must be built. The old guess and check method for hiring salespeople is unsustainable, as the example above shows.

Hire better salespeople NewHireLooking to hire your own sales superstar? Check out our roadmap on How to Hire Better Salespeople. You’ll learn the 3 job boards you have to be on to engage with sales talent, the assessment strategy you’ll never hire another sales rep without, and the best interview tips for hiring sales reps. Get it here…

In recent months, NewHire has emphasized various reasons why we believe employers need to reconsider how the resume fits into their recruiting process. As the primary tool of assessing candidates, the resume is an antiquated, time consuming, and overall inaccurate way of identifying which candidates will be a fit for a position. However, beyond resumes being ineffective as a screening tool, there are more nefarious results of employers hiring on resumes alone: racial discrimination.

The Research

In 2002, University of Chicago Booth School of Business researchers Marianne Bertrand and Sendhil Mullainatghan published an article titled “Are Emily and Brendan More Employable than Lakisha and Jamal? A Field Experiment on Labor Market Discrimination”. As that title implies, the research’s purpose was to investigate the impact of candidate names and implied race influenced the likelihood of receiving a callback from employers after submitting a resume. Focusing on the Chicago and Boston markets, resumes were randomly assigned a name that implied the candidate’s race as either white (i.e. Emily, Brendan) or black (i.e. Lakisha, Jamal). They also measured the impact of improvements to resume credentials increased the response rate. All combined, they sent out over 5000 resumes to a variety of industries and positions.

The results were staggering. Resumes with names typically associated with white candidates elicited approximately 50% more callbacks than those with perceived black candidate names. Furthermore, adding additional, higher credentials to resumes (more experience, more education) resulted in a 30% jump in calls to “white” resumes. Those same improvements to “black” resumes resulted in little to no improvement in the rate of being contacted by employers.

There is little reason to think things have changed since the year the study took place. In 2014, a man named José Zamora received national news attention when, in an effort to improve his job search results, he started to drop the “s” in his name to “Joe Zamora”. With that one letter change, results improved. Watch the video below to hear José’s story:

Organizations like Career Pathways recognize the problem and have worked to improve career opportunities for disadvantaged candidates. A PSA launched in 2014 titled “Grads of Life”, while not explicitly focused on assisting candidates of color, strongly urges employers to consider candidates from diverse backgrounds. The campaign remains active and, I can say from personal experience, has had subway and bus ads spring up around Chicago. I took the photo below waiting for the train earlier this year:

Resumes and racial bias

What can employers do to prevent discrimination?

Intentional or not, hiring managers are susceptible to displaying racial discrimination in the hiring process. One sure fire way of preventing such discrimination is to utilize a screening process and tool that allows hiring managers to get candidates to answer the questions that matter most to doing the job and then having the ability to search on those answers to identify top talent. Lucky for you, that’s what NewHire does! Not only will our Applicant Tracking System (ATS) cut down on the amount of time you spend reading resumes, it will also ensure that candidates are being judged on their competencies and experiences and not their age, sex, or race.

Maybe you’ve heard of the commonly cited word problem made popular in the psychology and behavioral economics field by Nobel prize winning economist Daniel Kahneman and his late colleague Amos Tversky. It goes like this:

Linda is 31 years old, single, outspoken, and very bright. She majored in philosophy. As a student, she was deeply concerned with issues of discrimination and social justice, and also participated in anti-nuclear demonstrations.

Which is more probable?

   a. Linda is a bank teller.

   b. Linda is a bank teller and is active in the feminist movement. [1]

The obvious answer is B, right? Based on that 3 sentence description, it’s pretty likely that Linda is active in the feminist movement. Heck, she’s probably a vegan, too! Am I right?

No.

I’m actually very wrong.

Let’s do the math real quick. How many people are bank tellers? Let’s represent that number of people with the variable x. Now, of that group of people who are bank tellers, how many are also active in the feminist movement? Well, since this group must meet both the conditions (feminist and bank teller), we know that it is a subset of x. With that in mind, clearly it is more likely that Linda is a bank teller than it is that Linda is a bank teller and some other thing. But, the feminist narrative fits her so well. Our unconscious biases take one look at her description as a social justice warrior and become vulnerable to the presumption that she, like so many of the people we know with similar descriptions, is an active feminist. 

This is an example of the conjunction fallacy. And if you were one of the people who was saying B was the correct answer, you’re in the majority. In one study, 85% of respondents said B, even though it is quite literally impossible for B to be more likely. [2]

Hiring is so broken

So? What gives? What’s at play here? And how does it relate to hiring?

Well, that story you just told yourself about Linda. It’s the same kind of story that’s keeping you from finding the right person to fill your open jobs.

Let’s say you are hiring for a Sales Rep. At some point in time, you’ve collected a stack of resumes. You look over the first few and start a Yes pile, a Maybe pile, and upon reading the third resume, you decide to start a No pile… in the trash. What was wrong with the third resume? Well, there was this gap in it. And usually when there’s a gap in a resume, it means the person did something bad that kept them out of work for a while.

The reason hiring is broken

I hear this “gap” story all of the time. There are hundred of other stories as well, ones that land your target candidate in the trash instead of at your doorstep. The problem with these “stories” is that they force us into thinking that what might be true must  be true. Heck, if we didn’t have some short cut for sifting through resumes, we’d be reading them for hours! But when it comes to a talent market that is already so tight, can you really afford to throw away someone with a gap in their resume without first confirming why there was a gap? Not to mention, if you had to defend your hiring process to a group of your peers, do you really think that focusing on “gaps” rather than focusing on sales skills, behaviors, and motivators would pass the eye test? The fact of the matter is, the biases that are inherent in resume reading give you about a 50% chance of failing the hiring process before you even pick up the phone and call someone for the first time. [3]

Now this might be the point in this article where you’re saying to yourself, “Okay, I get it. A lot of people are biased. The resume isn’t perfect. But I am certainly not as biased as most people.”

I’d like to introduce you to another form of bias called “the bias blind spot.” According to a Princeton University study, in a sample of 600 Americans, only 1 person considered herself more biased than the average American. That’s right — only 0.2% of the population actually believes they are in the top 50 percentile of bias. 85% of people believed they were less biased than the average American. [4] That is to say, not only are we extremely biased, but we also tend to underestimate just how biased we are.

The reason that hiring is broken has much less to do with a skills gap and much more to do with the fact that humans are the ones in charge of doing the hiring. And humans, by their very nature, are fallible. But where humans have shown immense progress is when we recognize our own fallibility. Think about some of the most important inventions of the modern era — airplanes, computers, and sliced bread. None of these could have been invented if we didn’t first recognize that we were unable to compute complex algorithms quickly, we were unable to slice loaves evenly, and we were unable to grow wings and fly. When it comes to hiring, we need to stop trying to grow wings and start building the darn airplane.

Where do we start?

At NewHire, we believe that every time you recruit, you follow a six step process. Those six steps start with Preparing to Recruit. This means sitting down and ironing out the profile of your target candidate. Who are they reporting to? What challenges will they face? What behaviors and motivations are going to be significant in reporting to that person and facing those challenges? What are the specific skills necessary for success? If you aren’t answering these questions before you start looking for candidates, then when it comes time to make decisions, you are bound to be comparing candidates against one another rather than comparing them against the ideal. Figure out what your ideal candidate acts like, and then hold yourself accountable to finding that person.

There are a handful of great methods out there for sourcing candidates. If you’re not an expert at this, there is help everywhere you look. So ask around (heck, ask me) and you should find what you need. [5] This is the piece of the recruiting process that has advanced a lot since the days of “Help Wanted” signs in the window. The next piece of the airplane that we need to build is the screening method. This is crucial. Instead of using resumes as your screening agent and inviting all of that bias into the process before you ever get kicked off, I think it makes sense to use a short questionnaire. Some multiple choice and short answer questions that are aimed at getting the right person to answer questions that prove they’re the right person. If you keep this questionnaire short, candidates will appreciate the opportunity to prove they’re right for the job. This will change everything. Now, instead of finding reasons not to call someone, you’re going to be finding reasons why you should call people. They have the years of experience. They have skills x, y, and z. They prefer to work autonomously rather than being closely managed.  And if you have it set up right, you’ll be able to search your results based on the answers to these questions, making your Yes, No, and Maybe piles automated, saving you tons of time and holding you accountable to the things you said were important at the start.

If you do these two things, your hiring is guaranteed to improve immediately. Not to mention, you might actually start to enjoy the process. The final piece of the pie is the interview stage — which would require another 1200 words. Maybe next time…

Interested in learning how to attract those top candidates? Check out our guide for Crafting Effective Recruitment Advertising. It’s a great way to ensure that your talent pipeline stays full of qualified candidates in an increasingly competitive market. 

Indeed is one of the largest aggregators of jobs in the world, and if your job isn’t there, you’re losing a ton of visibility. When someone Googles “entry level jobs in Chicago,”  you can bet that Indeed is one of the first sites to show in the results. So when a candidate goes to click on that site, it’s important that your job stands out on the first few pages as they start their job search. As an agency partner of Indeed, we have learned the ins and outs of what really makes a job shine and how to increase visibility and clicks over the competition.

Make your Indeed Ads Glow in the Dark

Here are a few tips and guidelines for Indeed and the rest of your advertising to help your job stand out from the rest.

Job Titles

There are a lot of things to consider in choosing your job title for Indeed. Probably one of the easiest things you can do is take the title you are considering, type it into their search engine with the location and see what appears. You will see immediately how other companies are using the same job title, or what other job titles are more popular for you to consider that fit your job description.

Do:

Sales Representative

OR

Include an industry to be more descriptive

Sales Representative – Insurance

Don’t:

Sales Representatives needed at top notch company!!!

OR

Sales Representative/Insurance

Sales Representative-Insurance

Salary

Research and surveys conducted on job seekers show that either their first or second priority in choosing a company to work for is compensation (right before or after work culture). Because of this, it is crucial that you include compensation in your recruitment advertisement. If you are not sure what the exact compensation is, it is okay to include a range,so long as that range isn’t too wide. If it is a sales role, you can list potential first year on target earnings, but be realistic.

When listing the salary, make sure to include spaces between your dashes, slashes, and symbols alike.

Do:  

$50,000 – $55,000

$11 / Hour

Don’t:

$50,000 -$55,000

$50,000-$55,000

$11/Hour

Why? If you post any of the “don’ts,” it may feed into the Indeed system improperly, causing your job to display incorrect or incomplete salary information. For best practices stick to the “do’s” format listed above.

Reader Friendliness

No one likes to read a wall of text. To make your ad stand out amongst the rest, make sure your ad is reader-friendly. Bold your job title and your company name to make them stand out so the candidate knows who they are applying to and what job. Use headers to separate your sections of topics such as compensation, duties, and requirements. You can use bullet points to to elaborate and outline the aspects of the job, but don’t get too detailed as you want the candidate to complete your application by answering your customized screening questions they will need to read as well.

Do:

SAMPLE COMPANY seeks a JOB TITLE to ……

Add more information below regarding the company culture, employee value proposition, and some details about what the company is looking for in the ideal candidate.

To the JOB TITLE we offer:

  • Compensation & benefits

Duties & Responsibilities of the JOB TITLE:

  • Here you can add a few key job duties (we recommend no more than 6)

Requirements of the JOB TITLE:

  • Here you can add a few key job requirements (we recommend no more than 6-8)
  • This can include years experience, degree, software needs, travel, etc.

Tip: The bottom of your ad is a great place to add that you are an Equal Opportunity Employer.

Location

On our applications, we have one slot for putting in a location. As with most standard locations, you enter a city, state and zip code. It is important for this piece of information to be either true for your position, or to be listed in a proper format. You cannot list multiple cities in one box for the same state, and you should only include a slash when appropriate. Job seekers will often type in the location in which they live or are moving, so having the location correct is important.

Do:

Dallas, TX

Dallas / Fort Worth, TX

Don’t:

Dalas, TX

Dallas / Ft. Worth, TX

Dallas/Fort Worth/Arlington, TX

Trend Reporting:

Check on your job! If you are worried about getting candidates before you advertise, ask a NewHire staff member for suggestions on your job title or ad and get some expert advice. It is also worthwhile to go on Indeed and type in the job title you are thinking of using and your location to see what competitors are using for their job titles. You can also visit this link to compare jobs on a variety of industry trend reports to see what titles, locations, and keywords are working best.

After you have advertised, NewHire can pull your analytics to see how many views and applies you have received from Indeed. We can also work with Indeed to get you a customized report to discover what keywords candidates used to find your job(s), and what locations (if you used multiple) performed best for your position(s).
Hiring is always a tad easier when you’re proactive by putting out the best written, formatted, and optimized recruitment job advertisement possible. If you keep these tips in mind and ensure that your ad is looking and performing well on Indeed, it’s safe to assume that you will draw applicants for any additional job boards as well.

 

broadcastWant to know more about the changing world of recruiting and hiring? Check out our Webinar series, where you will learn to take complete control of the 6-Step Hiring process that defines who fills that next open seat. 

Earlier this month, I had the pleasure of participating as a panelist in The Alternative Board’s Prosperity Series, an ongoing series of events aimed at assisting small to mid-size businesses. This panel’s subject focused on what companies can do to find candidates in the digital age.

To see a written summary of the topics covered, please visit here Steve Davies’ blog here. If there is anything that you have questions on or would have interest in speaking to me or anyone at NewHire about, please reach out (877-923-0054). Here are a few photos of the panel and networking event:

 

The Alternative Board’s Prosperity Series - Finding Candidates

The Alternative Board’s Prosperity Series - Finding Candidates

 

 

Back to the Future of Recruiting

“Your kids, Marty. Something has got to be done about your kids!”

Doc Brown had a point when he took Marty to the year 2015. Something had to be done about us, residents of the year 2015. And although Doctor Emmett Brown may not have been the strongest recruiting mind of our time, I must give credit where credit is due.

Imagine you are in the year 1985 searching for a job. You are laboring over the typewriter to craft a perfect resume, knowing that you will probably have to drive around in search of “Help wanted” signs in the windows, drop a copy of that perfect resume off, and sit anxiously by the phone awaiting a call. There is no email. There is no internet. There is facsimile. Oh the glorious fax machine, invented over 20 years ago and beyond reproach — the greatest technological advancement since the telegraph.

And then, lo and behold, in the middle of your job search a disgraced nuclear physicist who you may have hung out with a time or two comes by the house with a piece of equipment a million times more advanced than your precious facsimile device. In a time machine, the two of you travel forward in time to the year 2015. Not only are their hoverboards and self-driving cars, but there is a magic box with keys and a screen that allows you to connect with anyone in the world with the click of a button. These “computers” not only have the power to communicate across thousands and thousands of miles, but they also allow a user to input, store, process, and output information in fractions of a second.

These machines have become the center of the universe. People everywhere in the futuristic 2015 world are staring at miniature computation devices meant for phone calling, communicating via electronic mail or text message, and playing games. Walking aimlessly on and off sidewalks into the and out of the danger of traffic, so engrossed in these devices that they are relatively unaware of the physical world around them, the humans operating these miniature computers need no location. Humans can be truly present without being physically present.

But alas, you can’t just exist in the year 2015. In order to stay, you’ll need money. And due to astronomical rate of inflation, the old Nickel and Dime stores have become — what is that? — A DOLLAR? Great Scott! That pocket change from the year 1985 will be of no use around here.

A job. You need a job.

But, this is going to be disastrous. The people of the year 2015 must find jobs in a way that has advanced far beyond the old “send and pray resume” method. Given these “computers” and all of this “software,” someone must have found a way to attract, filter, and select talent seamlessly.

What then, will you do with your resume? It’s so bland. It’s so non-specific. It’s so… old.

Hold on. You sir, what’s that you’re doing? You’re just sending in your resume to that employer electronically? But, what about the softwares and the computation devices? They’re not being used to make the resume a thing of the past? People are still asking for you to fax in your resume?

Despite computers and software that give us the tools to match employers with specific candidates for employment that meet their criteria in the click of a button, almost everyone has taken this “send and pray resume” method and simply put it online?

Man, this is heavy. But, couldn’t you send out questionnaires with queries meant to narrow in on ideal criteria? And now that everyone has a device meant to communicate with anyone at any time, if my calculations are correct, these questionnaires could be available en masse via independent landing pages shared across the internet in certain hubs where job seekers hang out. This way, when looking for a job, a candidate can prove their worth to employers in terms that are mutually understood. Heck, this futuristic world could go beyond mere experience when deciding on whom to interview. You could develop methods to understand an employee’s behaviors, their motivations, and their very skills.

Recruiting is an essential business function. How could you, the hyperintelligent beings of the future, have left such an important piece of your lives in the hands of a mere resume? Something has got to be done. Dear employers of the great future, in 2016, I beg you to trust in the one page questionnaire and compare candidates against the same criteria. Rid the world of the resume. Unless… what are you? Chicken?

 

broadcastWant to know more about the changing world of recruiting and hiring? Check out our Webinar series, where you will learn to take complete control of the 6-Step Hiring process that defines who fills that next open seat. 

 

Want to learn more about what type of recruitment advertisement performs best? Interested writing a more compelling ad for your open positions?                  Request our white paper here.

Eddie’s article first appeared on recruiter.com. Please find a link to that post here.

Isn’t it ironic that the people who think it’s their job to look at resumes (i.e., recruiters) try their hardest to not look at resumes?

It feels almost sacrilegious to start calling out resumes because of how dependent we are on them – employers and employees alike – but they’ve been an obstacle in the hiring process for too long.

An Ineffective Tool for a Complex Problem

The resume started as a basic solution to a complex question that employers didn’t even know they needed to ask: How do I hire the right person for the job?

Unfortunately, despite its ubiquity, the resume was never up to this task.

But I’m probably telling you something you already knew, or at least suspected. In fact, anyone who’s ever had to whittle down a pile of resumes has probably reached the point where they’ve realized that the whole process is somewhat broken. How are you really supposed to compare documents – and by extension, the qualifications of the candidates they represent – when those documents aren’t even standardized?

And that’s when the shortcuts come in: “Times New Roman?! Bye Felicia!” “Oxford commas? Better luck next time!”

Resumes are the worst

Suddenly, everyone has their own “system” based on preferences, snap judgements, and made-up narratives that they use to manage the resume-screening process.

We don’t create shortcuts because we’re bad, lazy, or incompetent people. We create them because we need to find meaning in the things we do. When there’s no meaning, we rebel. We find ways to minimize how much of our resources – time, energy, and attention – we commit to the task.

But if there’s meaning behind what we do, we become engaged in the process and we do it right. Doing the hiring process right means comparing candidates’ skill sets to the job’s duties. So if your system doesn’t start and end with this comparison, can you really say you have a functioning or meaningful hiring process?

Bad Hiring Process? Blame the Resumes (Really)

How often have you seen some variation of the stat, “recruiters spend 6-30 seconds reviewing a resume”? If you’re an employer and you’re entrusting someone to review resumes in the search for the most qualified candidates, this stat should blow your mind! I can’t even decide in 30 seconds if this bag of Doritos fits into my Low-Carb-Paleo-Zone diet (it doesn’t), but we believe that recruiters and hiring managers are accurately gauging candidates in that same timeframe (they aren’t).

We can’t blame individuals in the hiring process for this dereliction of duty, though. We’ve based a giant piece of our hiring process on the resume, so any inefficiencies or shortfalls that result from that flawed process should be accepted as inevitable. If I know my mechanic is tightening lug nuts with his bare hands instead of a wrench, I really can’t get mad when the wheel falls off my car. I knew they were using ineffective tools, so how could I expect anything other than ineffective results?

Resumes are the tool we’ve chosen to assist us in performing a function, but experience, the stats, and the anecdotes should make it clear that we’ve been using the wrong tool. It’s ineffective, and it’s giving us ineffective results.

That being said, resumes are not entirely pointless. In fact, they do have a place in the hiring process – just not at the start. The start of your hiring process is about matching qualified candidates to the job by comparing qualifications and skill sets, and you can’t do that consistently when you’re using resumes.

Do yourself and your company a favor by finally “killing” the resume. You’ll find the benefits of consistently bringing on the best people greatly outweigh the temporary adjustment to how you, your father, and your grandfather hired.

 

WebinarsWant to know more about the changing world of recruiting and hiring? Check out our Webinar series, where you will learn to take complete control of the 6-Step Hiring process that defines who fills that next open seat. 

This is a true story about a mid-sized manufacturing company in Oklahoma that needed some help finding the right person for their job…

 

For any company, recruiting can be a daunting task. From putting the ad together and advertising to managing a large pile of applications and resumes – the entire process can be a headache for business owners or hiring managers who don’t have the right tools in place before they start. Especially when you are stuck handling the process single handedly or on a small team, screening alone can dominate your time. Much of this is true for companies in the manufacturing industry – companies like Progressive Stamping, who reached out to NewHire.

When Dave Younge, President at Progressive Stamping, initially contacted NewHire, he expressed interest in establishing a recruiting process and getting assistance filling an Account Manager position.

“I wanted a person that would be a good fit to our organization’s culture.  I did not want a person who had great skills and experience but was a poor person with whom to work.  I shared this concern with Sean Little (Account Manager) and asked how NewHire could make that happen.  He demonstrated the technology and explained how they could customize the application.” – Dave Younge – President of Progressive Stamping

He needed the framework to get started, and then he would be able to drive the hiring process forward on his own. With these things in mind, he purchased our NewHire Elements service.

Continue Reading…

Kill the Resume

It is our declared intention to change the world of employment recruiting in this way:

  1. Stop using resumes as the primary screening method for choosing which job candidates to pursue
  2. Start choosing candidates based on the answers to questions most important to the hiring manager

It may seem a small change to some, however the implications are huge.

At NewHire, we believe that the resume:

  • hinders the connection between the right candidate and the right job
  • causes employers to overvalue experience at the expense of behaviors, motivations skills and aptitude
  • clogs up talent pipelines and fills inboxes with useless, uninterruptible data
  • creates electronic noise when candidates apply for 10 times the amount of jobs and apply for jobs beyond what they are qualified for in the futile hope that one will get noticed
  • invites intentional and unintentional bias in choosing candidates to pursue
  • invites hiring managers to tell themselves stories about candidates without actually speaking to them, creating a situation where potentially qualified candidates are overlooked

At NewHire we want to “kill the resume” to:

  • improve the connection between the right candidate and the right job
  • help employers choose candidates based on behavior, motivations, skills and aptitude
  • free those responsible for recruiting from the barrage of emails with useless information that comes with resume-focused recruiting
  • reduce the electronic noise associated with unqualified candidates applying for jobs
  • reduce hiring manager bias by providing better information from which to choose candidates
  • cause hiring managers to spend more time getting to know fewer, more qualified candidates

At NewHire, we know that companies make better hires when hiring managers stop reading resumes TwitterLogo_#55acee and start choosing candidates to pursue based on their answers to key questions. Because every recruiting process should be shaped like a funnel, with more candidates starting out at the top of the funnel than come out the bottom of the funnel, the manner by which we narrow that flow matters.

Resumes document a person’s work experience and can say nothing about a person’s character, behaviors, motivations, aptitude and skills (all of which are better predictors than experience of on-the-job success!)

Instead of reading resumes for clues of “who” a person is and not just “what” that person has done, ask job-specific questions related to the:

  • work behaviors required for success
  • motivations the job rewards
  • skills the job requires and/or develops
  • culture of the company, work group or department

The most common hiring mistake is that we hire people for what they can do and we fire them for who they are. Resumes are the single biggest contributor to this common error.

It’s time to Kill the Resume.

 

hand drawn broadcastWant to know more about the changing world of recruiting and hiring? Check out our Webinar series, where you will learn to take complete control of the 6-Step Hiring process that defines who fills that next open seat.