Pre-Employment Application

Account Manager
Chicago, IL  60654


POSITION SUMMARY
 
This position is responsible for planning, directing, and coordinating activities of designated projects to ensure that the goals and objectives of the project are accomplished within the prescribed time frame and funding parameters for multiple clients. Responsible for overseeing, managing & leading the ideation, sourcing, ordering & production of promotional products (through off-the-shelf(ASI), Semi-Custom or Custom) for a designated account/client by performing the following duties personally or through employees that are either directly supervised/managed or functionally supervised by this position.
 
QUALIFICATIONS REQUIRED
 
  • Bachelors Degree in Marketing, Advertising, Communications, or related field
  • 4+ years of experience in an Account Executive role
  • 4+ years of experience working in the ASI/Promotional Product Industry
  • Project management experience perfered from ideation/creation to delivery
 
QUALIFICATIONS DESIRED 
  • Customer Service and sales experience in a client-based setting
  • Experience with promotional product(s) web-based platform & software sourcing
  • Proficiency in Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
  • Familiarity with promotional products on a distributor level
  • General knowledge of billing to be able to work with accounting team
  • Experience with procurement – Ability to go outside of typical “ASI” products
  • Proven ability to successfully multitask in a fast-paced, project-oriented environment
  • Ability to work autonomously, relying on and using pre-established guidelines and instructions to perform the functions of the job
  • Strong team player- able to work autonomously while retaining team membership and mentality
  • Able to provide creative solutions to our clients
 
 
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Support clients with their promotional product needs- provide ideas and write-ups to client based on sourced products.
  • Communicate with clients regarding project progress- effectively address any client questions or concerns.
  • Source promotional and/or premium products using online sources (ESP, vendor websites), vendor contacts, retail and/or 3rd party decorators and overseas vendors/contacts.
  • Work with Overseas Suppliers for product sourcing- call suppliers/vendors to confirm pricing, production schedule, and project specifications.
  • Oversee production scheduling, ordering, complete project management and customer service relating to promotional products
  • Prepare project reports for management, client, or others.
  • Direct and coordinate activities of UL Safety Testing & Inspection to ensure project progresses on schedule and within USA Standards & procedures.
  • Attend internal and external Client Status Conference Calls- updating the client and internal teams appropriately and answering emails to facilitate continuous communication.
  • Compile and complete revenue reporting- review and advise on revenue discrepancies on quarterly reports from accounting.
  • Meet with suppliers regarding new products, current product lines, and potential ideas for specific client programs.
  • Direct, advise, and collaborate with internal team members, vendor(s), and art team to create ideation/concept decks for client.
  • Direct, advise, and collaborate with the client, art team, and vendor(s) for initial JPGs/concepts, proofs, and prototypes.
  • Perform other related duties as assigned

 
TRAVEL
 
Travel to client/vendor sites and/or tradeshows may be required.
 
SUCCESS FACTORS/JOB COMPETENCIES

  • Communication Proficiency (oral/written/presentation/interpersonal)
  • Customer Service/Client Focus
  • Problem Solving/Analysis
  • Creative Thinking
  • Ethical Conduct
  • Organizational Skills/Attention to Detail
  • Time Management Skills
  • Initiative
  • Flexibility
  • Teamwork Orientation/Collaboration Skills
 
WORK ENVIRONMENT
Professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
 
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Note: Due to the nature of the position and client demand- working a flexible schedule may be needed. This may include long hours, nights, weekends etc.
 
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  
  
  
COMPANY OVERVIEW
 
Surge Innovations is a world-class, global, incentive-based marketing agency specializing in the design and manufacture of custom products and innovative incentives that create consumer excitement and drive business momentum.  Premium Surge is headquartered in downtown Chicago. For more information, visit www.surge-innovations.com


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Please complete the following information.  Then press the "Submit Application" button at the bottom. You may attach a resume at the bottom of the page. We recommend that you attach an MS-Word document. You have 45 minutes to complete the application.

Title:
Mr. Ms.
First Name: *
Last Name: *
Street Address: *
Address 2:
City: *
State/Prov: *
Zip/Postal Code: *
Phone 1: *
Phone 2:
Phone 3:
E-mail Address: *

We may contact qualified applicants by phone. What is the best time to contact you? (Choose one)
8:30am - 11:30am
11:30am - 2:30pm
2:30pm - 5:30pm

Which phone number should we use first?
Phone 1
Phone 2
Phone 3

Education:
High School
Some College
College Graduate
Some Graduate School
Advanced Degree

Provide the name of the institution from which you received your highest degree.

How many years of account management experience do you have?
0 - 1 years
2 - 3 years
4 - 5 years
6+ years

In which industries do you have account management experience? (Please check all that apply)
Spirits & Liquor
Manufacturing
Advertising/Graphic Design
B2B services

Other. Please list.


Please check all the software products you have used in previous jobs:
MS Word
MS Excel
MS PowerPoint
CRM

An approved order has a problem that requires immediate consultation with the customer. How would you attempt to get ahold of the customer?
Phone
Email
Phone then email
Email then phone

Why?

Please describe your view of superb customer service.

What skills, characteristics, and work habits are most important for being an effective account manager?

Please let us know your expected salary range.


 

REFERENCES:

Provide two references (no family members):
Reference #1
Name:
Phone Number:
Relationship:

Reference #2

Name:
Phone Number:
Relationship:

EMPLOYMENT HISTORY:

Provide us with your recent employment history:

Employer #1
Employer Name:
Job Title:
From:
To:
Employer #2
Employer Name:
Job Title:
From:
To:
Employer #3
Employer Name:
Job Title:
From:
To:

On what date can you start?
*


RESUME:

Attach your resume here. We accept a maximum file size of 200 KB in MSWord (.doc and .docx), PDFs (.pdf), Plain Text (.txt) and RichText (.rtf) formats. This is JOBID 11591. For additional information visit our FAQ page.



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